Terms & Conditions

For further information or for telephone orders please call: 0115 941 4555

Our Guarantee

All details of our delivery and return policy can be found under Delivery & Returns on our home page.

Customers are advised that styles & colours may differ slightly from time to time from the images shown.

Security

Please note that payments are taken on a secure website so that you may order with confidence. We respect your privacy and we do not sell our mailing list or pass customer information on to any third party other than to our secure server solely for the processing of orders.

We conform to the Data Protection Act, 1998.

Payment

Payment for goods is not taken until they are dispatched. If we are temporarily out of stock of any items ordered you will be informed and you will have the right to either leave the goods on order or cancel the outstanding items.

Under the Consumer Protection Act 1987, we do not enter into a contract of sale until the time your payment is processed.

Returning Goods

Customers are responsible for any returned goods reaching us and should therefore obtain a proof of posting certificate (available free from your Post Office) in the event that your returned package is not received by us.

Cancelling Orders

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order at any time from the point of ordering until seven working days after delivery. Should you wish to do so, please email orders@stickandribbon.com or telephone us on 0115 941 4555.

International Orders

We are happy to supply goods internationally but countries outside the European Community may make additional import duty charges. We regret that this is beyond our control and customers are advised that they are liable for any such charges.

Although goods sent to addresses outside the EU are not subject to VAT, Stick & Ribbon customers pay the same prices worldwide – this covers some of the additional costs of providing a service to our international customers.

I have not received my parcel

In the unlikely event that after allowing the appropriate delivery time there is no sign of your parcel, please let us know and we’ll begin an investigation with the carrier. Carriers only allow investigation within certain time frames, so please note that non-receipt of a parcel will need to be reported to us within 45 days of the date of shipping. Unfortunately after this time we will be unable to assist.